RubyPro Technologies values your privacy and has established this policy to outline how we collect, process, share, and transfer your personal data when you engage with our siteS and services. This Policy applies to your personal data as you interact with our sites or utilize our services that showcase or provide links to this Policy. It does not apply to sites and services not owned or controlled by RubyPro Technologies, including those of other RubyPro Technologies users.
This Policy aims to provide insight into our personal data processing, addressing various scenarios to empower you in making privacy choices while using our sites and services. If service offerings differ by region, we may also notify you of product- or service-specific data collection through additional policies or notices presented before collection.
If you have any queries about our privacy practices not covered in this Privacy Policy, please feel free to contact us.
I. Collection of Personal Data
Personal data refers to data that can identify a natural person on its own or in conjunction with other data. You provide such data directly to us when you use our websites or interact with us. Information collected may include:
Registration Information – When you create an Account to use our Services, we collect necessary Personal Data to fulfill your requests. Depending on the Services you select, we may require your name, email, or phone number to establish an Account. Additional Personal Data may be necessary as you use our Services.
Transaction and Experience Information – As you use our Services or access our Sites, such as making purchases from merchants or processing payments, we gather transaction-related details and associated information like transaction amounts, merchant data, payment methods, Device Information, and Technical Usage Data.
Other Usage Information – When you communicate with us, contact our support, or participate in surveys, we may collect further information about you.
II. Retention of Personal Data
We retain your personal information primarily as required by relevant laws (e.g., tax compliance). Even if laws no longer require us to maintain this information, we may still retain it if dictated by contractual agreements. For data not covered by laws or agreements, we’ll retain it for engagement management and a reasonable period afterward.
Upon Account closure, we may mask data, but we retain access as needed to comply with laws. Such data will continue to be used and disclosed following this Privacy Policy.
III. Processing of Personal Data
We may process your personal data for the following purposes:
Service Provision, including:
Initiating payments or bill payments
Authenticating Account access
Communicating about your Account or our services, and sending relevant information. You can opt-out anytime.
Performing Account evaluations, ensuring accuracy, and verifying data.
Managing Operations, like analyzing and improving Services and Sites performance.
Risk Management, by verifying identity to prevent fraud, using risk and fraud tools for abuse detection.
Marketing RubyPro Technologies products, Services, or third-party offerings tailored to your interests.
Providing personalized Services through cookies and tracking tech, enhancing your experience.
Location-specific options, functionality, or offers based on shared Geolocation Information.
Compliance with laws, enforcing terms, and responding to requests.
IV. Usage of Cookies and Tracking Technologies
Our Sites, Services, and third-party site services may use cookies and tracking technologies (“Cookies”) to recognize Users, customize experiences, measure promotions’ effectiveness, perform analytics, and enhance security.
We won’t use cookies beyond the scope of this Policy. You can manage or delete cookies based on your preferences, including blocking them. Our Cookie Policy provides more details.
V. Disclosure of Personal Data
Your data’s protection is paramount. We may disclose collected information under specific circumstances, such as:
With service providers who assist us.
With financial institutions we partner with.
With transaction participants (merchants), helping resolve disputes and prevent fraud.
For business purposes or legal requirements.
We don’t share data for third-party marketing without consent.
VI. Access and Control of Personal Data
You have rights concerning your personal data, including access, rectification, data portability, and deletion, as outlined in the Kenya Data Protection and Privacy Law.
You’re responsible for submitted data accuracy. To exercise these rights, contact RubyPro Technologies directly through the provided contacts.
VII. Personal Data Protection
We implement physical, management, and technical measures to protect personal data from unauthorized access, disclosure, or loss. This includes ISO 27001 and PCI DSS standards, security controls verified by external auditors, and cryptographic technologies.
VIII. Children’s Personal Data
Our sites, services, and products are for adults and comply with Kenya Data Protection and Privacy Law by not collecting data from persons under 18.
IX. Policy Updates
We may update this Policy. Major changes will be communicated via channels like our website or direct notifications.
X. Contact Information
For queries, suggestions, complaints, and contacting RubyPro Technologies’ Data Protection Officer (DPO), email airtime@rubypro.co.ke.
Definitions
Personal Data: Information identifying an individual, e.g., name, phone number, email, identification details.
Process: Operations performed on personal data, e.g., collection, storage, use, disclosure.
Account: RubyPro Technologies’ Individual or Business Account.
Device Information: Data automatically collected from devices accessing our Sites or Services.
Services: Products, services, content, features, and functions with related websites and apps offered by RubyPro Technologies.
User: Individual or merchant using RubyPro Technologies Services or Sites.
RubyPro Technologies: RubyPro Technologies Limited.